Our Guests can enjoy the courteous and attentive service of personal concierge and explore the activities in the area. Our bilingual hotel staff provides personal concierge services, granting guests an insider’s view of Bocas del Toro and the area. A small number of guests is ideal – we can learn your names, offer you our personal attention, leave less of an ecological footprint, and provide each of you the opportunity for a personal experience.
We are pleased to arrange renting a mobile phone for you to use during your stay. For assistance, please contact the Hotel Manager.
As a courtesy service to our guests, turndown service is provided nightly. If you do not wish to have this service, please advise the Hotel Manager.
Upon your request, your room attendant will collect your laundry for cleaning. You will find Laundry Bags and a list of services in your room. Please complete the form and attach it to your bag. Upon request, a same day service is available. Dry cleaning is not available at the resort, but can be arranged. Please allow 72 hours for return of dry cleaned items.
Be part of our environmental and preservation program. As you know, millions of gallons of water and detergents are used for the excessive washing of linens and clothes. You can help us save our tomorrow, today by being a part of this program. A towel that is hanged on the shower curtain bar means that it will be reused. A towel that is on the bathroom floor means that you will like us to change it. For bed sheets sets (sheets, pillow cases, duvet cover, etc.) we will change them every two days, unless you ask us to change them on a daily basis.
If you encounter an issue with anything in your accommodation, please contact any of our staff or directly the Hotel Manager to have it resolved as quickly as possible.
Spa Services and treatments
We are pleased to arrange certain Spa services and treatments for you during your stay. For assistance, please contact the Hotel Manager.
Transportation: taxis, rental cars, town shuttle
Boat and taxis transportation can be arranged for tours, activities, shopping and dining. Charges depend on destination and time of day. If you would like to rent a car to explore Panama on your own, please contact the Hotel Manager. Just remember to drive careful and not drink while you drive.
Tours / sightseeing
The Bartender and/or the Hotel Manager Front Desk can recommend and book private tours based on your interest. More information about private available tours can be found in this directory.
Wake-up calls (by knocking at your room door) can be arranged by contacting the Bartender or the Hotel Manager.
Security officers patrol the property 24 hours a day. Although Panama has one of the lowest crime rate in the Caribbean, a sensible amount of caution is advised. For your safety, we ask that you keep your room door locked and take necessary precautions at all times.
Weddings, Honeymoons & Anniversaries
Wed or renew your vows in our romantic natural setting. We will make your special day absolutely unforgettable. Please contact our Hotel Manager for more information.
Complimentary Wi-Fi is available in our internet room. Please contact our Hotel Manager in order to get the password.